The Communication Software Solution for the Financial Market Professional
(last updated: July 26, 2018)
Ocktopi is a corporate group headquartered in Hong Kong. It offers products and services to clients around the world through companies including Ocktopi Global Holdings Pte. Ltd., and Ocktopi LLC.
Our business involves providing Advanced Media Platforms, including trading turrets and other voice solutions to our customers (usually financial institutions) to help them manage their voice communications with customers, co-workers and partners, integrating voice trading systems, compliance systems, the back office and supporting data systems. Our solutions include speakers, voice recording, intercom and hoot-and-holler capability and related support and consultancy services.
This policy is divided into the following sections:
This section of this policy applies to our customers and prospective customers and their staff and representatives.
Ocktopi collects information on certain individuals from its clients, end users of our products/services, and individuals within our clients with whom we interact.
The personal information held by us includes names, contact details, user names, passwords, positions held, employers, information about use of our products and services and other information that can be used to identify individuals or their attributes.
When you provide personal information about other individuals to us, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information (see ‘How to contact us’ at the end of this policy).
Ocktopi collects personal information in several ways, including:
The personal information collected may be used:
If you choose not to provide certain personal information, we may not be able to provide you with the services you or your company require, or the level of service on which we pride ourselves.
Personal information is also collected so that Ocktopi and its related entities may market to you and your company (this may be via e-mail, websites, personal interaction, social media, or other methods). This is to keep our clients’ representatives informed of Ocktopi’s products, services and offerings. If you do not wish to receive communications of this sort, please contact us as set out below with your request or follow the instructions in the communications themselves.
To deliver the services your company requires or expects of Ocktopi, we may disclose your personal information to third party organisations so that we can provide our services to you. This includes our contractors and service providers who provide services including:
We take steps (e.g. contractual controls) to protect personal information where we disclose it to our contractors and service providers.
We may also disclose personal information:
If you are a customer or other individual interacting with one of our customers (e.g. you are a client of an investment bank), this section applies to you.
Some of Ocktopi’s products and services incorporate recording capabilities that allow our customers and other users to record, store and search the contents of voice calls or other communications. Although Ocktopi may use such capabilities in the course of installing, testing or demonstrating its products or services, personal information obtained and held through recordings made by customers of Ocktopi or other users of its products are services are the responsibility of and subject to the privacy policies of such customers or users. Please contact your financial institution, trader or other organisation if you have any questions about the information they collect and hold about you.
To the extent that Ocktopi does have access to your personal information in these circumstances, we may access and handle that information in order to provide our products and services (e.g. by providing technical support) and as required by law.
We do not use that information to send unsolicited direct marketing to you.
From time to time, we engage third party contractors to provide support services in relation to products and services, and we take steps (e.g. contractual controls) to protect personal information we disclose to them.
If you visit our website under the domain name Ocktopi.com, our system may record information such as your IP address, device details and identifiers, top level domain (e.g. .com, .au, etc), date and time of your visit, pages accessed, information downloaded, previous site visited and browser type. This information is used for statistical, reporting and website administration and maintenance purposes, and for the other purposes described in this policy.
Cookies are small, encrypted, text files that websites may place on your computer.
You can choose to delete (or ‘clear’) all the cookies currently stored by your browser via your browser tools. You can also use your browser tools to block and permanently disable cookies. This will prevent you from using all services that rely on cookies until you allow your browser to start accepting cookies again. It will also prevent some types of digital advertising from occurring.
Alternatively, you can download tools which will increase your awareness of which cookies are being left on your computer and decide which cookies to permit and which to block.
Under the laws of some countries, you may have the right to access, correct and object to the processing of personal information we hold about you, subject to some exceptions. If you would like to do so, please contact us as set out below.
If you are a customer of an Ocktopi customer and require access to personal information that we may store on behalf of an organisation that is an Ocktopi customer (e.g. a financial institution), you should approach that organisation directly in the first instance. We may charge a fee (subject to applicable law) for providing such access.
If you are a California resident, you may contact us as set out below to request a list of the types of personal information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and the names of those third parties. The list will not be specific to any disclosure of your personal information, may not apply to all Ocktopi companies and is subject to the other limitations of California Civil Code §1798.83.
We have operations in USA, UK, Hong Kong, Singapore and the United Kingdom. We may disclose personal information to parties in those countries, Japan, other countries within Europe and other countries. You accept that where lawful such obligations may be less stringent than the requirements of the privacy laws of your country.
We may store personal information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.
We retain personal information for as long as necessary to fulfil the purposes described in this policy and deal with disputes unless a longer period is required or authorised by law.
We take the privacy and confidentiality of your personal information seriously and have implemented a range of measures to protect that information including, depending on the circumstances, encryption, system access controls, network security, site security and enabling our customers to make their own data-hosting arrangements in connection with use of our products and services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use appropriate technical and organisational measures to try to prevent unauthorised access to, loss or destruction of your personal information.
If you have any questions in relation to this policy, please contact us as set out below:
Contact: Policy Officer
Address: Ocktopi LLC, 115 Allen Street (Fl.3), New York 10002
Phone: +1 929-333-4650
You may also use these contact details to notify us of any privacy concerns you have regarding our handling of your personal information. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.